Collector Grown

Rare plants grown with care
Carefully Selected

Healthy, established plants
Rarity

Collector plants & uncommon finds
Pickup or Postage

Sydney pickup or careful shipping

Refund policy

Updated 8 September 2026. Please contact urbanjunglesydney@icloud.com with your order number before returning an item so I can help and provide return instructions.

Your rights under Australian Consumer Law

This policy does not exclude, restrict or replace your rights under Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If an item is faulty, damaged, incorrectly supplied, not as described, or fails an applicable consumer guarantee, please contact me so I can assess the issue and arrange an appropriate remedy. An item being unsuitable is not necessarily a change of mind—for example, if it does not meet an applicable guarantee about fitness for a purpose you made known before purchase.

The change-of-mind deadlines and conditions below do not apply to these claims. Consumer-guarantee rights are not limited to 24 hours, 48 hours or a fixed return period. Original packaging is not required for a consumer-guarantee claim. Where a problem is confirmed, reasonable return costs will be reimbursed; I will arrange an appropriate return or collection where required.

Change of mind: live plants

We do not offer change-of-mind returns for live plants. This does not affect your rights if there is a problem with the plant under Australian Consumer Law.

Change of mind: non-plant products

You may request a change-of-mind return for a non-plant product by contacting me within 48 hours of receiving or collecting it. This is the deadline to notify me, not a requirement for the item to arrive back within 48 hours.

  • You may reasonably inspect the item, but it must remain unused and in its original condition.
  • Growing mixes and fertilisers must not have been used or contaminated.
  • Outer packaging may be opened for reasonable inspection. Please retain it where practical and pack the item securely for return.
  • You pay return postage for a genuine change of mind. Alternatively, you can return the item to the Coogee greenhouse by appointment.
  • The product price will be refunded once the returned item has been checked and meets these conditions. Original outbound postage is not refunded for a change of mind. Refunds are made to the original payment method.

After you contact me within the 48-hour window, I will provide return instructions and agree the arrangements with you. These voluntary conditions do not apply to faulty, damaged or incorrectly supplied goods or other consumer-guarantee claims.

Problems on arrival or in transit

Please check your order promptly. If a plant or other item arrives damaged or you have a concern, contact me as soon as possible, ideally within 24 hours, with your order number and photographs of the item, packaging and postage label where available. This helps me investigate quickly; it is not a deadline that removes your consumer rights.

If a parcel is delayed, missing or damaged, please contact me. I will help investigate with Australia Post and work with you on an appropriate resolution, consistent with Australian Consumer Law. Choosing Standard Post, a parcel being left in a safe place, or not purchasing additional postal cover does not remove those rights.

Incorrect delivery addresses

Please check your delivery address carefully before placing your order. If you notice an error, contact me immediately; changes may not be possible once your parcel has been dispatched.

If a parcel is returned because an incorrect address was supplied, I will assess the plants and contact you before arranging anything further. Extended time in transit can seriously affect plant health, so resending the same plant may not be possible.

Where reshipping is suitable, the actual additional postage cost will be confirmed with you first. Any other resolution will depend on the circumstances and your rights under Australian Consumer Law.

Earlier purchases

This updated voluntary change-of-mind policy applies to purchases made from 8 September 2026 after publication. If a more generous change-of-mind return was promised when you purchased, that promise will be honoured.