Shipping, Collection & FAQs

We currently post eligible plants directly to NSW, ACT, QLD, VIC and SA. Some plants and larger sizes are available only for greenhouse collection in Coogee, Sydney.

We do not currently offer direct plant postage to WA, Tasmania or the Northern Territory, or international shipping. If your destination is outside our current postal areas, please contact me before ordering; do not assume an order can be accepted or shipped.

We use Australia Post. Standard and Express services are offered where available for your items and destination, with costs shown at checkout. Transit times are estimates, not guaranteed arrival dates.

The weekly postal-order cut-off is Sunday midnight, Sydney time. Orders are normally dispatched on Monday, Tuesday or Wednesday. I choose the dispatch day according to the destination and whether you selected Standard or Express Post. Orders placed after the cut-off normally join the following week’s dispatch.

Made-to-order mixes need approximately 2–3 business days of preparation. Public holidays or extreme weather may delay normal dispatch; I will contact you if your order is affected.

Plants are normally sent in their pots and carefully protected for transit. If a larger plant would be more practical to send without its pot, I will contact you beforehand. Its roots will be wrapped in sphagnum moss and well protected.

Signature on Delivery is not included by default. Australia Post may leave a parcel in a safe place where suitable under its delivery rules; safe drop is not guaranteed at every address.

If you require a signature, please contact me before placing your order so I can confirm availability and any additional cost. A paid signature option is not currently offered at checkout.

Please contact urbanjunglesydney@icloud.com with your order number. I will help investigate with Australia Post and work with you on an appropriate resolution, consistent with Australian Consumer Law.

Additional postal cover is not purchased by default. This does not remove your consumer rights or mean that responsibility for resolving a problem ends when a parcel is posted.

1. Place your order and choose collection.
2. Wait for the Ready to Collect email or notification.
3. Then book your greenhouse collection appointment.

Please wait for the ready notification before booking so your order is prepared for your visit.

Yes. Greenhouse visits are by appointment only. Please book an available visit time before coming over.

Please let me know as soon as possible if you cannot attend or need to change your appointment. There is no fixed 24-hour notice requirement.

Please email urbanjunglesydney@icloud.com with both order numbers as soon as possible. I will check whether they can be combined. This may not be possible once an order has been packed or dispatched.

Please check your delivery address carefully before placing your order. If you notice an error, contact me immediately; changes may not be possible once your parcel has been dispatched.

If a parcel is returned because an incorrect address was supplied, I will assess the plants and contact you before arranging anything further. Extended time in transit can seriously affect plant health, so resending the same plant may not be possible.

Where reshipping is suitable, the actual additional postage cost will be confirmed with you first. Any other resolution will depend on the circumstances and your rights under Australian Consumer Law.

Live plants: we do not offer change-of-mind returns.

Non-plant products: contact me within 48 hours of receipt or collection to request a change-of-mind return. You may reasonably inspect the item, but it must remain unused and in its original condition. Growing mixes and fertilisers must not have been used or contaminated. Outer packaging may be opened for inspection; pack the item securely for return.

You pay return postage, or can return it to the greenhouse by appointment. The product price is refunded after the item is checked; original outbound postage is not refunded for a change of mind. The 48 hours is the deadline to contact me—not for the item to arrive back.

These conditions do not apply to faulty, damaged or incorrectly supplied goods, items not as described, or other consumer-guarantee claims. See the full Returns & Refund Policy.

Please contact me promptly, ideally within 24 hours, with your order number and photographs of the item, packaging and postage label where available. This helps me investigate quickly; it is not a deadline that removes your consumer rights.

I will assess the issue and arrange an appropriate remedy where required under Australian Consumer Law. Please contact me before returning anything so I can provide instructions.

No. The 48-hour window applies only to voluntary change-of-mind returns for non-plant products. Your rights when goods are faulty, damaged, incorrectly supplied, not as described or fail an applicable consumer guarantee are separate and are not limited to 48 hours.

“It isn’t suitable” is not always a change of mind—for example, if an item fails an applicable guarantee about fitness for a purpose you made known before buying. See the Returns & Refund Policy for details.

If a listing is advertised as an exact specimen, the photographs show the individual plant being sold. For a premium batch, photographs show real plants from the batch, but not necessarily the individual plant you will receive.

Plants continue to grow and naturally vary in shape, leaf pattern and maturity. Please read the listing and selected size for the details of your purchase.

Most of the plants I sell are grown by me from seed, bulbs or cuttings. I also offer selected plants sourced elsewhere. Please contact me if you would like to know more about a particular plant.

Email urbanjunglesydney@icloud.com, including your order number if you have one, or use the contact page.

You can read our Returns & Refund Policy, Terms of Service and Privacy Policy at any time.